Delinquency Policy / Associated Fees

 

• Once an account remains unpaid 45 days after the billing date, collection action is started.

• On the 15th of the month following the month the bill is due, letters are sent requesting payment in full within 10 days to those shareholders that are delinquent in the amount of $20.00 and greater. A $10 fee is debited to the account for this notification.

• If no payment is received by the scheduled due date indicated in the reminder letter (the 60 day mark), a disconnect warning letter is mailed requesting payment within 7 days, advising the shareholder of the termination date. A $20.00 shut-off notice fee is debited for this notification.  Shareholders may dispute a bill or make alternate payment arrangements by telephoning the office at (805) 482-2001 during normal office hours.

• If no payment has been received by the date indicated on the shutoff notice an no other arrangements have been made, the shareholder’s water service is set for termination by way of locking off the meter. A $60.00 fee debited to the account for meter lock-off.

• If Crestview is called out after 4:30pm or before 7:00am to restore service, an additional $90.00 fee is debited to the account.

• If a Company lock, meter, or other equipment is tampered with, additional charges will apply. Cut lock fee is $100.00.

• All delinquent charges shall be collected by the 70th day of the original billing date.

• Payments can be made online with a credit card or checking account (E-Check) for a nominal fee.  Please click the "Bill Payment" tab above for more information.

• Payment methods accepted at the office are checks and money orders.  Please Note: Cash Payments are Not Accepted at the Office.